Respecting the Impairments

I have an impairment, and I call it "directionally impaired." It means I don’t know North from South but East and West are between them - somehow. People who are "directionally impaired" immediately understand. They also know you can’t be something else. A whole industry is making big bucks because people with no sense of direction can now use G.P.S. and find their destination without turning around several times, stopping to ask directions, and being late. People that do not have this directional affliction are always wanting to offer help and suggestions on how to manage my problem. If I would only do such and such. This works for me, why don’t you try it and you’ll be fine. The list of helpful hints goes on and on but misses one important point: I am not you. They miss the point that I’m not doing this on purpose, it is actually something I was born with and can’t just "adjust or change" to make it better.
My example is a person who does not have legs. You can give this person useful tips on if you just put a little more effort into it, you will be standing. If you put one foot in front of the other, it helps balance. I always use my arms to help me lift upward and then stand. Given all the useful tips in the world on how a person with legs stands, it doesn’t do squat for someone who can’t help the fact they don’t have legs. One set of information doesn’t transfer to the other.
In these cases, the people giving the hints and instructions are simply thinking of themselves. Should they take a moment to listen to the impaired person, they would begin to realize the situation is different for each of them. Giving an impaired person hints based upon your success is disrespectful. It gives the impression if this person tried a little harder they wouldn’t have a problem. How arrogant! It also places the instructor in the position of assuming they have this superior knowledge, apparently much more superior to the slacker who could know their directions or stand if they would only listen.
I had a similar experience earlier this week. I cannot do this one particular thing. At my age, I have tried all the tricks and instruction - I can’t do it. This group of people continued to tell me if I would try what they do, I would be able to do it. I calmly explained I had difficulty but they continued to insist they have trouble too but they have managed to overcome it quite nicely. Finally, the comment was, "we’ll just have to manage the best we can and it will be all right." Well, easy for you to say since you aren’t the person who is going to be humiliated "doing the best you can."
Can you tell I’m more than a little frustrated and unhappy about this whole issue? This situation happens at work, too. Not everyone can master every task as equally as the next person. If a person is very insistent they cannot do something and you know them to be quality performers otherwise, then you need to take heed of their needs. You need to listen and stop talking about how you manage. However and whatever you do doesn’t mean this person’s problems are lessened. You are only setting about to humiliate them by pushing them toward a failure they have told you would happen. Arrogant and insensitive of you to say the least.
Pushing an employee into a task where they will fail will have negative results for the employee, you and the company. This employee will no longer feel you are a caring employer and they may become resentful toward your instruction. Their work may suffer if they feel humiliated. If you have pushed them into a public humiliation, you may see other employees reacting to them in an equally degrading way. Or, the employees may feel empathy toward this person and resent your handling. Either way, because you refused to listen, you have created a problem where it could have been avoided.
The next time you are faced with this situation, make sure you have opened your ears and listened to what the employee is actually saying. They may be reluctant to spell out their disability but you will be able to catch the situation if you care enough. Typically, people don’t have disabilities because they wish to have them. I’d love to be able to turn in the right direction on intuition. Treating those with these disabilities as if they are choosing to be less than smart, or are lazy, or uninformed is not going to make the disability go away. Explaining to the person with no legs how to use legs won’t make them grow legs. It only makes you less of a kind person and erodes the disabled’s confidence.
Psalm 74:20-21 "Have respect unto the covenant: for the dark places of the earth are full of the habitations of cruelty. O let not the oppressed return ashamed: let the poor and needy praise thy name."